Cleansai Support

How does the free quota work?

Every free account gets 300 MB of shared cleanup quota per month, usable across every tool, including Photo Cleaner, Video Cleaner, Large Files, Audio Cleaner, Old Files, Messaging Cleaner, and App Manager's leftover-data cleanup. It's one shared pool, not 300 MB per tool. You can browse and scan with every tool for free at any time. The quota only applies when you actually delete something. Watching a short rewarded ad adds +10 MB to your quota (up to 5 times a day). The quota resets at the start of each calendar month.

How do I get unlimited cleanup?

Subscribe to Cleansai Pro for $4.99/month. It removes the shared quota entirely across every tool, removes all ads, and unlocks Storage Forecast and Smart Notifications. There's no free trial. You're billed immediately upon subscribing, and you can cancel any time before your next billing date with no further charges.

How do I cancel my subscription?

Subscriptions are billed and managed entirely by Apple or Google, not by us directly. On iOS: Settings → [Your Name] → Subscriptions → Cleansai. On Android: Google Play → Menu → Subscriptions → Cleansai. Cancelling stops the next renewal; you keep Pro access until the end of the period you already paid for.

I deleted something by mistake. Can I get it back?

Yes, in most cases. Open the app and go to Recycle Bin. Anything cleaned through the app is kept there for 30 days and can be restored with one tap. After 30 days, or for items permanently deleted from the Recycle Bin itself, the deletion can't be undone.

Why does the app need access to my photos/contacts/storage?

Every permission is used only for the feature it's tied to, and all analysis happens entirely on your device. Nothing is ever uploaded. Photos access is needed to scan for duplicates; Contacts to detect duplicate/incomplete entries; Storage access to find large or leftover files. See our Privacy Policy for the full breakdown of every permission we request and exactly why.

Is my data ever uploaded anywhere?

No. Photo, contact, and file analysis all run on-device. The only outside network activity is ad serving (Google AdMob, for free users) and crash reporting (Firebase Crashlytics on Android), neither of which includes your photos, contacts, or file contents. Full details in the Privacy Policy.

The app isn't working correctly. What should I do?

First, make sure you're on the latest version from the App Store or Google Play. If the issue persists, email us using the address below with your device model, OS version, and a short description of what happened. Screenshots help a lot.